| 7:30 am-8:00 am | Registration/Continental Breakfast |
| 8:00 am-10:00 am | Everyone Sells
Handout |
| 10:00 am-10:15 am | Refreshment Break |
| 10:15 am-Noon | Unlocking the Code
Handout |
| Noon-1:00 pm | Lunch |
| 1:00 pm-3:00 pm | Starting It and Keeping It Going
Handout |
| 3:00 pm-3:15 pm | Refreshment Break |
| 3:15 pm-5:00 pm | The Mystery of Selling—Lifeline to Your Success
Handout |
| 5:00 pm-5:30 pm | Questions and Answers |
| 7:30 am-8:00 am | Registration/Continental Breakfast |
| 8:00 am-10:00 am | Overview of Semi-Permeable Membranes
Handout |
| 10:00 am-10:15 am | Refreshment Break |
| 10:15 am-Noon | Membrane Technology Comparisons
Handout |
| Noon-1:00 pm | Lunch |
| 1:00 pm-3:00 pm | Components and System Configurations
Handout |
| 3:00 pm-3:15 pm | Refreshment Break |
| 3:15 pm-5:00 pm | Practical Membrane Operations
Handout |
| 5:00 pm-5:30 pm | Questions and Answers |
| 7:30 am-8:00 am | Registration/Continental Breakfast |
| 8:00 am-8:05 am | Course Introduction |
| 8:05 am-9:00 am | Role of a Service Technician Handout |
| 9:00 am-10:00 am | Water Treatment—What and Why Handout |
| 10:00 am-10:15 am | Refreshment Break |
| 10:15 am-11:00 am | Water Treatment—What and Why |
| 11:00 am-Noon | Safety Handout |
| Noon-1:00 pm | Lunch |
| 1:00 pm-3:00 pm | Testing Training and Workshop Handout |
| 3:00 pm-3:15 pm | Refreshment Break |
| 3:15 pm-4:30 pm | Testing Workshop |
| 4:30 pm-5:30 pm | Time Management Handout |
| 5:30 pm-6:00 pm | Questions and Answers |
| 7:30 am-8:00 am | Continental Breakfast |
| 8:00 am-9:30 am | Boiler Pretreatment Handout |
| 9:30 am-10:00 am | Boiler Operations and Treatment |
| 10:00 am-10:15 am | Refreshment Break |
| 10:15 am-Noon | Boiler Operations and Treatment |
| Noon-1:00 pm | Lunch |
| 1:00 pm-3:00 pm | Cooling Towers and Closed Loops Handout |
| 3:00 pm-3:15 pm | Refreshment Break |
| 3:15 pm-5:00 pm | Cooling Towers and Treatment |
| 5:00 pm-6:00 pm | Questions and Answers |
| 7:30 am-8:00 am | Continental Breakfast |
| 8:00 am-10:00 am | Water Treatment Equipment Handout |
| 10:00 am-10:15 am | Refreshment Break |
| 10:15 am-Noon | Equipment Workshop—Hands-on Experience |
| Noon-1:00 pm | Lunch |
| 1:00 pm-1:30 pm | Equipment Workshop—Hands-on Experience |
| 1:30 pm-3:00 pm | Writing a Service Report Handout |
| 3:00 pm-3:15 pm | Refreshment Break |
| 3:15 pm-3:45 pm | Tricks of the Trade Handout |
| 3:45 pm-4:45 pm | Bringing It All Together Handout |
| 4:45 pm-5:30 pm | Questions and Answers |
| 7:30 am-8:00 am | Registration/Continental Breakfast |
| 8:00 am-8:05 am | Course Introduction |
| 8:05 am-10:00 am | Water Chemistry Handout |
| 10:00 am-10:15 am | Refreshment Break |
| 10:15 am-Noon | Health and Safety Handout |
| Noon-1:00 pm | Lunch |
| 1:00 pm-2:00 pm | Health and Safety continued |
| 2:00 pm-3:00 pm | Calculations Handout |
| 3:00 pm-3:15 pm | Refreshment Break |
| 3:15 pm-5:00 pm | Calculations continued |
| 7:30 am-8:00 am | Continental Breakfast |
| 8:00 am-10:00 am | Testing Handout |
| 10:00 am-10:15 am | Refreshment Break |
| 10:15 am-Noon | Pretreatment/Filtration/Ultrafiltration/RO Handout |
| Noon-1:00 pm | Lunch |
| 1:00 pm-3:00 pm | Boiler Treatment Handout |
| 3:00 pm-3:15 pm | Refreshment Break |
| 3:15 pm-6:00 pm | Boiler Treatment continued |
| 7:30 am-8:00 am | Continental Breakfast |
| 8:00 am-9:00 am | Advances in Feed Equipment Handout |
| 9:00 am-10:00 am | Cooling Water Systems & Principles Handout |
| 10:00 am-10:15 am | Refreshment Break |
| 10:15 am-Noon | Cooling Water Chemistry, Scale & Corrosion Control Handout |
| Noon-1:00 pm | Lunch |
| 1:00 pm-3:00 pm | Cooling Water Microbiology Handout |
| 3:00 pm-3:15 pm | Refreshment Break |
| 3:15 pm-4:00 pm | Cooling Water Microbiology |
| 4:00 pm-6:00 pm | Legionella Handout |
| 7:30 am-8:00 am | Registration/Continental Breakfast |
| 8:00 am-8:05 am | Course Introduction |
| 8:05 am-10:00 am | What is Wastewater? Terms, Definitions, and Overview Handout |
| 10:00 am-10:15 am | Refreshment Break |
| 10:15 am-Noon | Wastewater Chemical Treatment Principles: Coagulation to Flocculation Handout 1 Handout 2 |
| Noon-1:00 pm | Lunch |
| 1:00 pm-3:00 pm | Evaluation of Waste Treatment Approaches Handout |
| 3:00 pm-3:15 pm | Refreshment Break |
| 3:15 pm-5:00 pm | Wastewater Treatment Process Flow, Equipment, and Application Handout 1 Handout 2 |
| 7:30 am-8:00 am | Continental Breakfast |
| 8:00 am-9:00 am | Effluent Discharge Parameters Handout |
| 9:00 am-10:00 am | Wastewater Plant Survey Handout 1 Handout 2 |
| 10:00 am-10:15 am | Refreshment Break |
| 10:15 am-Noon | Jar Testing and Product Selection Handout 1 Handout 2 |
| Noon-1:00 pm | Lunch |
| 1:00 pm-3:00 pm | Jar Testing and Product Selection continued |
| 3:00 pm-3:15 pm | Refreshment Break |
| 3:15 pm-5:30 pm | Jar Testing and Product Selection continued |
| 7:30 am-8:00 am | Continental Breakfast |
| 8:00 am-10:00 am | Biological Treatment: Using Bacteria and Enzymes Handout |
| 10:00 am-10:15 am | Refreshment Break |
| 10:15 am-Noon | Ancillary Application: Foam and Odor Control Handout 1 Handout 2 |
| Noon-1:00 pm | Lunch |
| 1:00 pm-2:00 pm | Selling Value-Added in the Wastewater Market Handout |
| 2:00 pm-3:00 pm | General Discussion: Question and Answer Period |
| 3:00 pm-3:15 pm | Refreshment Break |
| 3:15 pm-5:00 pm | Review |
