| 7:30 am-8:00 am | Registration/Continental Breakfast |
| 8:00 am-8:05 am | Course Introduction |
| 8:05 am-9:00 am | Role of a Service Technician |
| 9:00 am-10:00 am | Water Treatment—What and Why |
| 10:00 am-10:15 am | Refreshment Break |
| 10:15 am-11:15 am | Water Treatment—What and Why (continued) |
| 11:15 am-Noon | Time Management |
| Noon-1:00 pm | Lunch |
| 1:00 pm-3:00 pm | Testing Training and Workshop |
| 3:00 pm-3:15 pm | Refreshment Break |
| 3:15 pm-4:30 pm | Testing Workshop |
| 4:30 pm-5:30 pm | Safety |
| 5:30 pm-6:00 pm | Questions and Answers |
| 7:30 am-8:00 am | Registration/Continental Breakfast |
| 8:00 am-8:05 am | Course Introduction |
| 8:05 am-10:00 am | Water Chemistry |
| 10:00 am-10:15 am | Refreshment Break |
| 10:15 am-Noon | Legionella Training and Update |
| Noon-1:00 pm | Lunch |
| 2:00 pm-3:00 pm | Calculations |
| 3:00 pm-3:15 pm | Refreshment Break |
| 3:15 pm-5:00 pm | Calculations (continued) |