| 1:00 pm–5:00 pm | Registration Open |
| 2:00 pm–3:30 pm | Opening Keynote Unbeatable Teams: How to Create Championship Cohesion, Accountability, and Culture Alan Stein Jr. Author and Performance Basketball Coach |
| 3:00 pm–3:45 pm | Refreshment Break |
| 3:45 pm–5:00 pm | Innovation Roundtable: Smaller Breakout Groups What New, Innovative Technologies Are You Using at Your Company |
| 5:00 pm–6:00 pm | Networking Reception |
| 7:00 am–3:00 pm | Registration Open |
| 7:00 am–8:00 am | Continental Breakfast |
| 8:00 am–8:15 am | Welcome and Introduction |
| 8:15 am–9:30 am | Keynote Presentation Leading a Culture of Service Excellence Dennis Snow Walt Disney Corporation |
| 9:30 am–9:45 am | Refeshment Break |
| 9:45 am–10:45 am | Small Group Breakouts How We Deliver Excellent Service at Our Companies |
| 10:45 am–12:00 pm | AWT Benchmarking Study Results Revealed: Using Financials To Make Business Decisions Scott Hackworth, CPA, Industry Insights, Inc. |
| 12:00 pm–1:00 pm | Lunch |
| 1:00 pm–2:00 pm | Legal Roundtable |
| 2:30 pm–3:00 pm | Leveraging the Power of AWT |
| 3:00 pm–3:15 pm | Wrap-Up |