Program Details

Monday, February 10

2:00 pm–3:30 pm

Opening Keynote
Unbeatable Teams: How to Create Championship Cohesion, Accountability, and Culture

Alan Stein Jr.
Author and Performance Basketball Coach

How have certain teams and businesses been able to sustain unparalleled success while others are sporadic and inconsistent? Simple…it’s their culture. Successful leaders recognize that their organizational culture is what drives long-term results. They have a firm grasp of their identity, they uphold incredibly high standards, and they foster an environment of collective accountability. Join us for the Keynote Session to learn how to boost your organizational culture.

3:45 pm–5:00 pm

Innovation Roundtable: Smaller Breakout Groups
What New, Innovative Technologies Are You Using at Your Company

Technology can help your company in big and small ways. New innovations can change your treatment options, providing alternative solutions to problems. And technology can also play a big role in helping to improve communication, manage ideas, track performance, monitor customer feedback, and improve products. Learn about the latest technologies your peers are using to help manage their businesses.

Tuesday, February 11

8:15 am–9:30 am

Opening Session
Leading a Culture of Service Excellence

Dennis Snow
Walt Disney Corporation

In today’s competitive market, developing a service excellence strategy is an important part of any leader’s role. Beyond developing the strategy, however, there is the challenge of executing the plan. It’s through the execution that service excellence strategies become a reality or simply another “flavor-of-the-month” program. Employees watch to see how committed the organization truly is to customer service, and they take their cues directly from their leaders. To effectively implement an organizationwide service excellence strategy, today’s leaders must rely on the skills of a facilitator and idea champion and must walk the talk of service excellence.

9:45 am–10:45 am

Small Group Breakouts
How We Deliver Excellent Service at Our Companies

Providing excellent customer service can lead to happy and loyal customers. Quality customer service takes into account everything from the small details to the big projects. And, providing exceptional service can ultimately improve your bottom line.

10:45 am–12:00 pm

AWT Benchmarking Study Results Revealed: Using Financials To Make Business Decisions
Scott Hackworth, CPA, Industry Insights, Inc.

This session will provide you with insights into how to use financial reporting and benchmarking data to make informed business decisions.

1:00 pm–2:30 pm Legal Roundtable
Join a team of legal experts to get questions answered on pressing topics, including:
  • Cybersecurity
  • Contracts
  • Day-to-Day Business Operations
  • HR
  • Product Liability
  • Auto/Transportation Issues
2:30 pm–3:00 pm

Leveraging the Power of AWT
Are you aware of all the benefits and services AWT offers? You can save money on car rentals, train your new hires, find sample contracts, and learn how to better promote the water treatment industry—all using resources available from AWT. Make sure you’re taking advantage of all AWT has to offer.

3:00 pm–3:15 pm Closing Reception
Call to Action/Meeting Takeaways

Antitrust Statement
AWT adheres to strict antitrust guidelines. Our aim is to conduct ourselves in such a way as to avoid any potential antitrust exposure. Full compliance with antitrust laws rests with each member of AWT. To comply with antitrust laws, members who compete should not discuss certain subjects when they are together—whether at formal or informal AWT meetings or during informal or social contacts with other AWT or industry members. Topics to avoid discussing with competitors include proprietary prices, price trends, timing of price changes, terms of sale, advertised prices, promotional programs, business strategies, proposed new ventures, and similar subjects.