|2:00 pm–3:30 pm||
How have certain teams and businesses been able to sustain unparalleled success while others are sporadic and inconsistent? Simple…it’s their culture. Successful leaders recognize that their organizational culture is what drives long-term results. They have a firm grasp of their identity, they uphold incredibly high standards, and they foster an environment of collective accountability. Join us for the Keynote Session to learn how to boost your organizational culture.
|3:45 pm–5:00 pm||
Innovation Roundtable: Smaller Breakout Groups
|8:15 am–9:30 am||
In today’s competitive market, developing a service excellence strategy is an important part of any leader’s role. Beyond developing the strategy, however, there is the challenge of executing the plan. It’s through the execution that service excellence strategies become a reality or simply another “flavor-of-the-month” program. Employees watch to see how committed the organization truly is to customer service, and they take their cues directly from their leaders. To effectively implement an organizationwide service excellence strategy, today’s leaders must rely on the skills of a facilitator and idea champion and must walk the talk of service excellence.
|9:45 am–10:45 am||
Small Group Breakouts
|10:45 am–12:00 pm||
AWT Benchmarking Study Results Revealed: Using Financials To Make Business Decisions
This session will provide you with insights into how to use financial reporting and benchmarking data to make informed business decisions.
|1:00 pm–2:30 pm||Legal Roundtable
Join a team of legal experts to get questions answered on pressing topics, including:
|2:30 pm–3:00 pm||
Leveraging the Power of AWT
|3:00 pm–3:15 pm||Closing Reception
Call to Action/Meeting Takeaways
AWT adheres to strict antitrust guidelines. Our aim is to conduct ourselves in such a way as to avoid any potential antitrust exposure. Full compliance with antitrust laws rests with each member of AWT. To comply with antitrust laws, members who compete should not discuss certain subjects when they are together—whether at formal or informal AWT meetings or during informal or social contacts with other AWT or industry members. Topics to avoid discussing with competitors include proprietary prices, price trends, timing of price changes, terms of sale, advertised prices, promotional programs, business strategies, proposed new ventures, and similar subjects.